Payment Policy
Thank you for choosing to shop with us. Please read our Payment Policy carefully to understand the terms and conditions that apply to transactions made on our website. If you still have some questions do not hesitate to email our customer service team, our team is happy to help you further. Via the contact us page you can get in touch with us.
Accepted payment methods
We currently accept the following payment methods:
- American Express (Amex)
- Mastercard
- Maestro
- Visa
- Union Pay
Payment security
Your payment security is our top priority. All transactions are protected using industry-standard encryption technology to ensure that your personal and financial details remain secure throughout the purchase process.
Payment processing
Payments are charged at the time of purchase. Once your payment is successfully processed, you will receive an email confirmation that includes the full details of your order.
Currency
All payments on our website are processed in GBP (British Pound), unless otherwise stated at checkout.
Failed transactions
If your payment is declined or unsuccessful, we recommend checking your card details or Apple Pay information for any errors. You may also want to contact your bank or payment provider for further clarification. If the problem continues, feel free to reach out to our support team and we’ll be happy to assist you.
Refunds and disputes
For all information regarding refunds, cancellations, or disputes, please refer to our Return and Refund Policy .
Contact us
If you have any questions or concerns, please don't hesitate to visit our FAQ or contact us our customer service.
Email: info@basixclothing.com
Phone number: +44 7462 964899
Address: Langerakbaan 183 unit 1430, Utrecht, Utrecht, 3544 PE, Netherlands
Store name: Basix
Company name: E-Buddy
Company number: 74182803
VAT number: NL242690154B01
Contact form: Contact Us
Opening hours: Monday through Friday, from 9:00 AM to 5:00 PM
Response Time: We aim to respond to all inquiries within one business day