FAQ

What payment methods can I use?

We offer a variety of payment methods to make your shopping experience convenient and secure. Here are the payment methods we currently accept:

We currently accept the following payment methods:

  • American Express (Amex)
  • Mastercard
  • Maestro
  • Visa
  • Union Pay

For more information visit our payment policy: https://basixclothing.com/pages/payment-policy

 

Are my payment details safe?

Yes, your payment details are completely safe. We use industry-standard encryption and secure payment gateways to protect your financial information. All transactions are processed securely, and we do not store your payment details on our servers.

If you have any further concerns or questions about payment security, feel free to contact our support team

 

Can I cancel my order?

If your order has not yet been processed, you may request a cancellation.

  • Once an order has been processed and shipped, it cannot be canceled.
  • To check your order status or request a cancellation, please contact us at info@basixclothing.com as soon as possible.

 

What are the shipping costs?

We ship everything to customers for free. You don't need a minimum order value or anything else, it's just free!

 

How long will it take to recieve my order?

We always strive to deliver your parcel with the best carrier and service for your country. All information about the shipping times and rates by country can be found on our shipping page.

We will process your order within 1 to 3 business days, and the estimated delivery time is 5 to 7 business days. In total, you can expect to receive your order within approximately 6 to 10 business days.

 

How do I track my order?

We strive to process and ship orders promptly within 1-3 business days of placement.

Once your order has been dispatched, you will receive an email notification containing tracking information. Upon receiving the dispatch email, you will find detailed tracking information to monitor the progress of your order. Simply use the provided tracking details to track your package through our delivery partner's website.

 

How long do I have to return my order?

We use a return period of 30 days during which the customer may return his or her package without giving any reason. These 30 days start when the package is received. Please note that the return shipment must be sent back to us within these 30 days.

For more information about returns and refunds please visit our return and refund policy.

 

How do I make a return?

Making a return is easy! Here's what you need to do:

1. Within 30 days of receiving your order, send an email to info@basixclothing.com indicating that you want to
exchange one or more products.

2. Our team will promptly provide you with return instructions.


3. Follow the provided instructions to complete the return process.

 

How long will it take to receive a refund?

Once you’ve sent your items back to us, you should receive your refund within 14 days after the items have reached our warehouse.

You can track the progress of your return using the provided track and trace of your chosen carrier which indicates when the package reaches our warehouse. The 14 day processing period commences from this point onward. Once the refund has been issued, you will receive a notification. Please be aware that it may take up to 3 days for the refund to reflect in your bank account. If you haven’t received your refund in this timeframe, please contact us via our contact page.

 

Contact us

If you have any questions or concerns, please don't hesitate to visit our FAQ or contact us our customer service.

Email: info@basixclothing.com
Phone number: +44 7462 964899
Address: Langerakbaan 183 unit 1430, Utrecht, Utrecht, 3544 PE, Netherlands

Store name: Basix
Company name: E-Buddy
Company number: 74182803
VAT number:  NL242690154B01

Contact form: Contact Us

Opening hours: Monday through Friday, from 9:00 AM to 5:00 PM

Response Time: We aim to respond to all inquiries within one business day